Blocked Drain FAQs for Ashfield

No. The figure we put to you before we start is the figure on the invoice, whatever the pipe turns out to look like underneath. If something genuinely changes the scope, we stop and talk to you before touching anything further.

If you've got a genuine like-for-like quote for the same job, we won't let a competitor beat it. It's a promise about the figure, not just a line in an ad.

First-time customers have $65 taken straight off whatever the job costs. It's applied to the fixed price before we start, not offered as a coupon after the fact.

Card or the usual methods once the job's wrapped up. Because the price is locked in beforehand, there's no back-and-forth over the final figure.

Licence #292427C, and full insurance covering both water and gas work. Happy to show you the paperwork when we're on site.

One of our own, not a stranger dispatched from a call centre. The crew includes a tradesman who deals with drains and sewers day in, day out.

The labour on any fix we carry out, for as long as you're in the house. Should that work ever fail, we're back to sort it properly at our cost.

Quality workmanship guaranteed on everything we touch. We check a job before we leave rather than assuming it's held.

Same-day service, and most Ashfield calls are sorted the day they come in. A flooding drain gets bumped straight to the front of the run.

Yes, no catch. Ring at 2am and a person picks up, not a machine.

We do. A drain doesn't wait for Monday, and neither does our roster.

You describe the problem, we work out roughly what's going on and lock in a time. Once we're there, the diagnosis comes first and the price second, before any tool comes out.

Roots from the suburb's mature trees, including the phoenix palms in Ashfield Park, push into older clay drains looking for moisture. Once a root finds a hairline crack in an aged pipe, the gap widens and the blockages become a regular event, not a one-off.

Ashfield is home turf, and we're regularly out in Summer Hill, Croydon, Haberfield, Dulwich Hill and Lewisham too.

Ashfield sits in the Dobroyd Canal catchment, and a heavy summer storm can push more water into the pits than an older line was ever built to carry. It backs up through the weakest point in the run, usually the same aged joint or root intrusion each time.

Plenty of the suburb's Federation and art deco-era homes were plumbed with earthenware clay pipe, which cracks and lets roots in after a century in the ground. A relined or replaced section stops the same spot failing on repeat.